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Hey, did you know that in addition to our extensive Knowledge Base, we have a support team that is ready and waiting to help you with your questions? We do and we’d love to help you!

Here at Plan to Eat, we want our customers to feel heard and helped. When you contact us, you’re speaking to a real, live, person who wants you to find the most value in our service.

We pride ourselves on being kind and helpful when we answer your support questions. We know there’s a lot to learn in the world of Plan to Eat and we want you to feel like no question is too big or too small for us to answer.

Whether you are having trouble logging in, looking for a specific feature to suit your preferences, or running into a problem, we are here to assist you and we want you to contact us!

We try to make it easy for you to do this. You can respond to any email you receive from us (we hate “no-reply” emails too), tap the Contact Us link located on our website and our app, or you can send us an email at [email protected]. You’ll most likely get a response from Riley, Roni or Shallyn, who are hard at work making your meal planning easier.

We communicate with all of our users through email, because it’s the best way for us to share articles and screenshots with you. You’re also welcome to contact us through any of our social sites too! We may direct you to email us after you reach out, simply because this helps us locate your account and work with you more directly to resolve the questions you have.

Our normal business hours are 9am-5pm MST, Monday-Friday, but we typically respond to all messages within 12 hours. Please know that tickets received on weekends or holidays may take just a little longer!

If you have a general question about using Plan to Eat, our most frequently asked questions can be answered in our Knowledge Base. Don’t hesitate to reach out for more information though, we love hearing from you!

We want to help you be more thoughtful in your pursuit of the question, “What’s for dinner?” and we’re so glad you chose Plan to Eat to help answer that question.

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26 Responses

  1. I have been a loyal user of plan to eat for years, and have extolled its virtues to many, many of my friends and family members, with more than a few subscribing themselves.

    I am writing about a concern that I have had for quite some time, a sort of technological “pebble in my shoe.” I find that frequently when I am using the app while grocery shopping, I manage to accidentally check off one or more items on my shopping list. This is, of course, frustrating to me when I get home to find that one or more essential items have not been purchased.

    I have tried to imagine solutions to this which would be reasonable to implement. Obviously, inserting a “do you really want to check this item off your list”-type message would likely be irritating to users. I mentioned this dilemma to my husband (who uses Plan to Eat exclusively for the shopping list, and finds himself accidentally checking off items when he shops as well), and he mentioned that swiping left is the default “delete“ in most apps these days.

    So, i’m wondering if your developers would consider changing the check off process to something like a left swipe, or a double tap? I realize in the grand scheme of things that when I’m asking for falls into the category of fine-tuning, but I think it would DRAMATICALLY improve the user experience.

    I would love to hear back from you as to whether this is something that other users have brought to your attention, and if there are any plans to address it.

    Again, I love the app and use it almost daily, but fixing this issue would be such a huge thing to me and, I’m certain, many other users.

    1. Hi Christine! Thank you for letting us know what would be helpful to you! I have sent this request to our development team!

  2. When I use the recipe clipper or import from the web, I get two copies of the same recipe. This has not happened in the past. Please let me know how to fix this.

  3. I am a registered dietitian. I am on a 30-day trial. I am interested in the service for the purpose of capturing and editing recipes for my nutrition clients. However, what I really need to be able to do is export the edited recipes to my client. Is this possible?

  4. I started plan to eat last year, and then I dropped it, and deleted my account.
    While there is probably no way to get my data back, I’ve tried to start plan to eat again.

    But the website won’t let me login with my email, or start a new account with my email.

    Is there anyway to come back?

  5. My account shows suspended, but I am not sure why. My mom bought be a gift subscription that shows in my account to NOT expire until December this year. Can you help?

    1. Hi Tanya! We are happy to help you with this, but for your account privacy we will need you to email us at [email protected]. Please make sure to include your account email address so that we can look into this and help you get into your account.

    1. Hi Danny, we don’t have the option to save recipe details that are found in videos. If the recipe author has a website, or includes the recipe details in the description, then you can add it to your account with our import tools!

  6. I am trying to edit my staples list on the desktop version. I am using the directions where it says to edit but I don’t have those buttons or items it refers to

  7. Hi, I need to download and export my meals and recipes so I can put them in our family meal book. How do I print and export my week and recipes? I used to be able to do this a year or so ago in your app AND WE LOVEEEE IT!!!!!!!!! Thank you for making the best meal planner EVER!!!!!!!!!!

  8. I love Plan to Eat and have been a loyal user for years! I’m writing to add my voice to updates I think would be super helpful in the future.

    I’d love to be able to manually add items that are in my freezer and in a pantry so while I’m meal planning I can see what I have and need to use.

    Thank you and thank you for such a great product!


  9. I used to be able to clip recipes and I have not been able to do this for a long time. If I can’t fix this, this program will not work for me! PLEASE HELP!

  10. My PTE recipe saver doesn’t work anymore. When I try to save a recipe i get a blank PTE screen. What do I do.

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