Drag & Drop not working on free trial

lauriedlaurie's Avatar

lauriedlaurie

14 Mar, 2012 03:17 AM

Hi there. I've just signed up for the free trial but I'm unable to drag & drop the sample recipes into the menu planner. Is this a glitch?

  1. Support Staff 2 Posted by Clint on 14 Mar, 2012 05:46 PM

    Clint's Avatar

    Hi,

       - Can you please explain in more detail what happens when you try and
       drag a recipe to your planner?
       - Are you using the monthly meal planner or the weekly planner at the
       bottom of the page?
       - Are you using a tablet or desktop/laptop?
       -

    Thanks,
    Clint

  2. 3 Posted by lauriedlaurie on 16 Mar, 2012 06:18 AM

    lauriedlaurie's Avatar

    Hi Clint
    Thanks for your reply.
    I am using a laptop.
    I am clicking on "Planner" tab at the top of the page, the one beside "Recipes". This opens the monthly planner. I have also clicked on weekly on this page. After closing & opening, logging out & logging back in, the problem persists. I read that there was a "bug" to do with being unabl to click & drag when a planner was first opened, so I've open & closed repeatedly, to no avail.
    In the recipe list on the left I hover the cursor over a recipe, which highlights the recipe to blue & the cursor becomes the 4-arrow thingie. I also press left button on the mouse to drag the recipe onto a day, yet I am unable to "capture" the recipe - it won't drag anywhere. I have somehow managed to click & drag one recipe from the sample recipes on the left & yet at no other time have I done anything differently.
    Hope this helps. I'd like to use this software but would like to have a good go at the Trial first - good luck sorting it out :).
    Kind regards
    Laurie

    From: Clint <[email blocked]>
    To: [email blocked]
    Sent: Thursday, 15 March 2012 3:44 AM
    Subject: Re: Drag & Drop not working on free trial [Questions]

  3. 4 Posted by lauriedlaurie on 18 Mar, 2012 01:35 AM

    lauriedlaurie's Avatar

    Hi Clint
    Any progress on the "bug"?
    Cheers
    Laurie

  4. Support Staff 5 Posted by Clint on 18 Mar, 2012 03:19 AM

    Clint's Avatar

    Laurie,

    I'm a little stumped because I have tested dragging using your account in
    Internet Explore 9.0.8 and everything seems to be working.

    Can you do me a favor and try the dragging in a different browser like
    Google Chrome (my personal favorite) or Firefox? I'm wondering if there is
    maybe a plugin that could be causing problems for you.

    If you are feeling even more adventures it would be very helpful if you
    could create a quick screen capture video of what you are seeing. You can
    do that here: http://www.screenr.com

    Thanks,
    Clint

  5. 6 Posted by lauriedlaurie on 18 Mar, 2012 04:07 AM

    lauriedlaurie's Avatar

    It is a confusing & typically computer-frustrating puzzle! I will try what you've suggested & let you know how it goes. Your software is brilliant & as soon as this sorted out I'll be paying a year's subscription :).
    Thanks
    Laurie

    From: Clint <[email blocked]>
    To: [email blocked]
    Sent: Sunday, 18 March 2012 1:19 PM
    Subject: Re: Drag & Drop not working on free trial [Questions]

  6. 7 Posted by lauriedlaurie on 18 Mar, 2012 05:28 AM

    lauriedlaurie's Avatar

    Hi Clint
    I've used the software with Google Chrome & it works perfectly :). Thank you!
    Cheers
    Laurie

    From: Clint <[email blocked]>
    To: [email blocked]
    Sent: Sunday, 18 March 2012 1:19 PM
    Subject: Re: Drag & Drop not working on free trial [Questions]

  7. Support Staff 8 Posted by Clint on 19 Mar, 2012 03:07 PM

    Clint's Avatar

    Laurie,

    That is great news! I am also working on creating a better system of
    tracking (JavaScript) errors like you were experiencing in Internet
    Explorer so this hopefully will not happen again!

    Thank you for your patience,
    Clint

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